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We accept all major credit/debit cards for payment as well as PayPal. If your credit/debit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your name and address details must match the cardholder address details held by your card issuer. If the problem persists, please contact your credit/debit card provider.
If the payment is not authorised by your bank or card issuer then the order will not be complete and we will not be able to fulfil the order. Please note that some issuing banks may still reserve your funds for a period of time.
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. We work with Sage Pay to delivery essential service to our customer. Sage Pay are the fastest payment service provider that specialises in secure card payments solutions.
Please see our Terms & Conditions for more information
For guaranteed peace of mind, all of our deliveries are insured.
Our standard delivery times are as follows:
Monday - Friday 9am till 6pm Next day delivery and Saturday delivery can be arranged at an extra cost. Please contact us for further details.
Delivery costs for mainland UK are as follows:
Small deliveries (taps, showers and accessories) - £9.95 Medium deliveries (vanity units, basins and shower trays) - £40 Pallet deliveries (baths) - £96
If you are ordering several products, you will pay one delivery charge, which is based on the higher costing delivery. All deliveries will be to your door if you have a clear pathway and a flat surface. For insurance purposes, we can not bring the product(s) into your home. No baths will be brought up or down outside steps.
For delivery quotes outside of the UK, please call us on 020 3370 4057 or visit our international deliveries page.
IMPORTANT
Although we thoroughly inspect all products prior to shipment, we advise you inspect your product(s) once the delivery arrives to ensure that you are satisfied with the products received.
We aim to deliver a fast and efficient delivery service, though we must stipulate that product lead times may vary, therefore we ask that you only arrange fitting and installation once you have received your goods in full.
RETURNS
We hope that you're delighted with all of your Lusso purchases, however in the unlikely event that you receive damaged or faulty goods, or any incorrect items, please email customerservice@lusso.com within 48 hours of receiving your order.
Absolutely so happy with my Picasso Compact Freestanding bath. It is exactly as on the website. Excellent quality and brilliant service from sales and customer service. They are very helpful.
They can help with recommendations, technical issues and have good product knowledge. My waste cap had a chip, I contacted Customer Services and they sent a replacement out and it was with me the next day.
A very happy and satisfied customer.
Lusso Stone Ltd
June 11, 2022 | Janine Ronayne
Excellent Bath
Very happy with our gorgeous bath from Lusso, we have quite a small ‘house bathroom’ and we’re lucky to have had the choice of such a compact free standing bath, lovely Matt finish looks very chic
Lusso Stone Ltd
Designed to elevate even the most compact of spaces, the Picasso 1400mm Freestanding Bath adds pure indulgence to your interior. Showcasing a beautifully bespoke feel, the Picasso 1400 Freestanding Bath is the epitome of minimalist chic, with soft curves that add an unmistakably elegant feel to this unparalleled piece. Envisage the Picasso 1400 stone bath in your home, and transform your aspirations into reality.