We strive to ensure that your shopping experience is as best as it can be. We understand there may be instances where you need to return an item, therefore we try to make this as easy as possible. Please review our returns policy below for information on the return timeframe and procedures.

You have 14 days from the date of receiving your order to initiate a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Customers are responsible for the cost of return shipping unless the item is due to an error on behalf of Lusso or due to an item defect, which shall be agreed with our customer service team prior to the return. It is essential to obtain a return authorisation before sending back any items. Unauthorised returns may not be accepted.

Please contact us at [email protected] to advise that you wish to return your item(s). Refunds will be processed within 14 business days after we receive the returned item. If you have any questions or concerns regarding the return process, please contact [email protected] or call 020 3370 4057.

When returning goods to us please include a copy of your invoice, cancellation notice (where applicable), or a written note of your name, address, e-mail address, order number, and reason for return. This will speed up the processing of your return.

If your package was delivered with an A-Frame you must ensure your item(s) is placed inside the original A-Frame, exactly how it was delivered. Returning items without the original A-Frame increases the risk of damage or loss, for which you will not be compensated. Please note that not all deliveries will include an A-Frame.

Please check each item is as ordered and appears in good condition. In the instance that you receive damaged goods, you must notify us in writing by email within 48 hours from the day after delivery.

By making a purchase with us, you acknowledge and agree to abide by our Returns Policy above.