INTERNATIONAL DELIVERY
VAT
Please note: International orders are not inclusive of VAT, the customer will be responsible for the local VAT and duties charges upon arrival of goods.
CUSTOMS
A customs charge may be applied. Lusso are not liable for this fee and the customer will be responsible for paying this to the authorities. Custom charges will apply subject to the specific regulations of the country.
For parcel deliveries, once DPD/UPS receives your parcel, you will be sent a link to their secure online payment portal, where you can settle any applicable duties, fees or taxes.
For pallet deliveries, you will be contacted once the goods arrive in the destination country with instruction on how to settle any applicable duties, fees or taxes.
If you do not pay the customs fee, your local authorities may withhold the items or return them to us, however this may incur a holding charge for storage. Please note that this will vary per location.
GENERAL
Delivery timeframes and cost will vary between all countries outside of the UK. For an accurate quote or delivery timeframe please contact us on 020 3582 4074 or sales@lusso.com.
EUROPE & BALKANS
The timeframe is dependent on the customer paying all applicable duties and taxes promptly. Any delay in payment may result in a corresponding delay to the delivery timeframe.
All Timeframes will depend on actual Collection dates from the warehouse, Bank holidays/closure of depots and any other issues will also affect these dates
| Destination | Parcel Timeframe | Pallet Timeframe |
|---|---|---|
| Austria | 2-4 Days | 5-14 Days |
| Belgium | 2-3 Days | 3-14 Days |
| Bulgaria | 3-5 Days | 7-14 Days |
| Croatia | 3-5 Days | 6-14 Days |
| Czech Republic | 3-5 Days | 6-14 Days |
| Denmark | 3-5 Days | 6-14 Days |
| Estonia | 3-5 Days | 6-14 Days |
| Finland | 3-5 Days | 8-14 Days |
| France | 2-3 Days | 4-14 Days |
| Germany | 2-3 Days | 4-14 Days |
| Greece | 3-5 Days | 7-14 Days |
| Hungary | 3-5 Days | 6-14 Days |
| IcelandSocial security number required. | 3-5 Days | 14-21 Days |
| ItalyEORI number required. | 2-3 Days | 5-14 Days |
| Latvia | 3-5 Days | 6-14 Days |
| Lithuania | 3-5 Days | 6-14 Days |
| Luxembourg | 2-3 Days | 4-14 Days |
| Malta | 3-5 Days | 9-14 Days |
| Norway | 3-5 Days | 7-14 Days |
| Poland | 3-5 Days | 6-14 Days |
| Portugal | 2-3 Days | 5-14 Days |
| Romania | 3-5 Days | 6-14 Days |
| Slovakia | 3-5 Days | 6-14 Days |
| Slovenia | 3-5 Days | 6-14 Days |
| Spain | 2-3 Days | 5-14 Days |
| Sweden | 3-5 Days | 6-14 Days |
| Switzerland | 3-5 Days | 4-14 Days |
USA & CANADA
Destination dependent - Shipment advice will be sent over from our dispatch team once the details have been confirmed via our haulier.
Shipment will not leave our warehouse until the haulier has set up the POA with the customer and confirmed all import information against our paperwork.
| Destination | Parcel Timeframe | Pallet Timeframe |
|---|---|---|
| Canada | 3-5 Days | 12-30 Days |
| USA | 3-5 Days | 12-30 Days |
MIDDLE EAST
Destination dependent - Shipment advice will be sent over from our dispatch team once the details have been confirmed via our haulier.
Shipment will not leave our warehouse until the haulier has set up the POA with the customer and confirmed all import information against our paperwork.
*Please allow up to one week either side of the estimated delivery times for container loading and customs clearance.
Due to ongoing shipping disruption in and around the Middle East, delivery options and lead times may be affected. To ensure we can offer you the best possible service, please contact our sales team before placing your order. They’ll be able to talk you through the available options and help find the best solution for your requirements.
WhatsApp +971 52 221 6683.
Email: sales@lusso.com
| Destination | Sea Freight | Parcel Timeframe |
|---|---|---|
| UAE | 40-45 Days | 3-10 Days |
| Bahrain | 50 Days | 3-6 Days |
| Saudi Arabia | 30 Days | 3-6 Days |
REST OF THE WORLD
Any destinations not covered in the above will need to contact aftersales@lusso.com for a more accurate delivery timeframe.
Once the shipment has been set up and arranged, we will share any relevant shipping advice documents via email
RETURNS
Return Eligibility
You have 14 days from the date of receiving your order to initiate a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
How to request a return
Customers are responsible for the cost of return shipping unless the item is due to an error on behalf of Lusso or due to an item defect, which shall be agreed with our customer service team prior to the return. It is essential to obtain a return authorisation before sending back any items. Unauthorised returns may not be accepted.
Please contact us at customerservice@lusso.com to advise that you wish to return your item(s). Refunds will be processed within 14 business days after we receive the returned item.
If you have any questions or concerns regarding the return process, please contact customerservice@lusso.com
Returning Your Goods
When returning goods to us please include a copy of your invoice, cancellation notice (where applicable), or a written note of your name, address, e-mail address, order number, and reason for return. This will speed up the processing of your return.
If your package was delivered with an A-Frame you must ensure your item(s) is placed inside the original A-Frame, exactly how it was delivered. Returning items without the original A-Frame increases the risk of damage or loss, for which you will not be compensated. Please note that not all deliveries will include an A-Frame.
A restocking fee may apply to returns that do not meet our eligibility criteria or are initiated outside the specified returns period.
Please check each item is as ordered and appears in good condition. In the instance that you receive damaged goods, you must notify us in writing by email within 48 hours from the day after delivery.
