Customer Service Advisor
ROLE OVERVIEW
We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Advisor for our luxury brand. The ideal candidate will have a strong customer service background with a passion for providing exceptional service.
As a Customer Service Advisor you will deal with the day to day running of the department, whilst working in a team of Customer Service Advisors. You will establish strong relationships with customers and respond to enquiries and complaints with outstanding service.
Location: Stockton, Teesside.
Job Type: Full time, in person. Reliably commute or plan to relocate before starting work (required).
QUALIFICATIONS AND EXPERIENCE
- 1-2 years of customer service experience, preferably in a luxury brand or related field.
- Excellent written and verbal communication skills, with the ability to adapt to a variety of customer communication styles.
- Strong problem solving and critical thinking skills, with the ability to navigate complex customer enquiries and find solutions quickly.
- Attention to detail and strong organisational skills, with the ability to prioritise and manage multiple tasks simultaneously.
- Passion for luxury products and a commitment to providing exceptional customer service.
- Ability to work independently and as part of a team in a fast paced, high pressure environment.
- Flexibility to work weekend and holidays as needed.
KEY RESPONSIBILITIES
- Respond to customer inquiries via email, phone or chat in a timely and professional manner.
- Build rapport and establish strong relationships with customers to ensure their satisfaction with our brand.
- Ensure accurate and timely order processing and follow-up with customers to ensure their orders are delivered as expected.
- Manage customer complaints and concerns, proactively identifying and addressing potential issues before they arise.
- Collaborate with other departments within the organisation to ensure seamless customer experiences.
- Identify opportunities to upsell and cross-sell products and services to customers, ultimately increasing revenue and enhancing the customer experience.
Other customer service advisor job duties include, but not limited to:
- Look after all aspects of the customer service experience to troubleshoot and make improvements of customer service quality.
- Coordinates with sales department to incorporate plans to increase customer satisfaction.
ABOUT LUSSO
Lusso Stone is an international high-end luxury brand with British Heritage. Working relentlessly to understand our client’s exact requirements, ensuring we always deliver truly exceptional quality, products and service for their projects.
We pride ourselves on round the clock service and are quick to respond to customers’ needs, whatever they may be. We are a committed team of individuals, going over and beyond our client’s expectations, with traditional values embedded in our DNA, that is clear to see right throughout our business.
We continue to break records, push boundaries, and excel where we can individually and as a business. We continually strive for excellence in all aspects of our company.
BENEFITS
- Company pension
- Referral programme
- Free on-site parking
- On-site gym
- Company events
- Employee discount on our luxury products
- Opportunities for professional development and career growth
- A positive and collaborative work environment within a prestigious brand
Apply with a cover letter and CV to careers@lusso.com with subject: Warehouse Co-ordinator.
