Delivery and Returns

DELIVERY COSTS
 
You will not pay any further delivery fees if your order consists of multiple products.
 
Mainland UK
Small deliveries, such as taps, showers, and accessories - £9.95
Medium deliveries, such as vanity units, basins and shower trays - £39
Bath deliveries - £95
 
Highlands
Small deliveries, such as taps, showers, and accessories - £9.95
Medium deliveries, such as vanity units, basins and shower trays - £75
Bath deliveries - £145
 
Northern Ireland, Southern Ireland and the Isle of Wight
Small deliveries, such as taps, showers, and accessories - £9.95
Medium deliveries, such as vanity units, basins and shower trays - £95
Bath deliveries - £195

Isle of Man
Small deliveries, such as taps, showers, and accessories - £9.95
Medium deliveries, such as vanity units, basins, and shower trays - £120
Bath deliveries - £240
 
For delivery quotes outside of the UK please call us on 0203 3704057.

If you are ordering several products you will only pay one delivery charge (The higher amount)
 

Once your order is processed by our online sales team, The courier will contact you to arrange a suitable delivery date.

Small Parcel Delivery 4-5 working days.

Pallet Delivery 5-6 working days.

Please do not contact us until a delivery date has been confirmed by the courier as this may result in a delay. If you have not been contacted within the above time frame, please call (01642 430150)

PALLET DELIVERIES (Palletways)

Please make us aware if you have any access restrictions to your property.

Pallet deliveries are to a kerbside location.
Your property must allow access to 1.7 – 7.5-tonne vehicles.
Our couriers will not be able to manoeuvre pallets up steep inclines.
Our couriers can only deliver to ground floor locations.
In order to operate SAFE pump truck operations, we can only operate on solid, flat surfaces.
Our drivers are not permitted to enter your property.
Deliveries are an all-day service between 8 am and 7 pm.

 
SMALL PARCEL DELIVERIES (DPD)

Orders such as taps, showers and accessories will be delivered by DPD. Delivery time is 4-5 working days. You will receive a text from the couriers with a delivery date. Please make sure you are available to receive the delivery on that date or contact the courier to rearrange. Deliveries are an all-day service between 8 am and 7 pm.

IMPORTANT: We strongly recommend that you do not book any fitters or installers until you have received all of your goods in full. 

If you haven't added your contact number to the order please email this across to us as soon as possible. Without this, the delivering driver won't be able to contact you.

IMPORTANT: Although we thoroughly inspect all products before they leave our distribution centre, we advise you to check over the product once the delivery arrives.

RETURNS

If you receive your product and are not completely satisfied, then please contact us at info@lussostone.com. Once we receive the item back we will issue a refund via the original payment method. (Please read Terms & Conditions) for further info on returns.

 

 

IMPORTANTWe can now offer excellent delivery rates to Jersey/Guernsey, please call for info.

IMPORTANT

Although we thoroughly inspect all products before they leave our warehouse we advise you to check the product once the delivery arrives and make sure you are totally happy with the quality and there is no damage. Once you sign for the delivery this is an acceptance that you are happy with the product.

RETURNS

We recommend You examine the Goods to check that they are as ordered and undamaged within 7 days from the day after delivery. Please check each item is as ordered and appears in good condition.

You must notify us in writing within 30 days by email to info@lussostone.com to explain your concerns. If we agree with your concerns, we will confirm by email that you may return the goods in their original condition and packaging, which must be sent to us as soon as possible and no later than 30 days.

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