Delivery and Returns

DELIVERY TRACKING

You can track the status of your order as it progresses at my.lusso.com. It may take up to 48 hours from confirmation for your order to become active.

DELIVERY COSTS

Mainland UK
Small deliveries, such as taps, showers, and accessories - £9.95

Medium deliveries, such as vanity units, basins, and shower trays - £40

Bath deliveries - £96

Highlands
Small deliveries, such as taps, showers, and accessories - £19.95

Medium deliveries, such as vanity units, basins, and shower trays - £75

Bath deliveries - £145

Northern Ireland, ROI, and the Isle of Wight

Small deliveries, such as taps, showers, and accessories - £9.95

Medium deliveries, such as vanity units, basins, and shower trays - £95

Bath deliveries - £195

Isle of Man

Small deliveries, such as taps, showers, and accessories - £9.95

Medium deliveries, such as vanity units, basins, and shower trays - £120

Bath deliveries - £240

We can offer excellent delivery rates to Jersey/Guernsey, please call for info.

For delivery quotes outside of the UK please call us on 0203 3704057.

For deliveries to the EU please allow 10-14 working days for deliveries, pending customs clearance.

If you are ordering several products you will only pay one delivery charge.

Once your order is processed by our online sales team, the courier will contact you to arrange a suitable delivery date.

Due to increased order volume, please allow for 7-10 working days for delivery. For further information please contact customerservice@lusso.com

Small Parcel Delivery 3-5 working days.

Pallet Delivery 7-10 working days.

Please do not contact us until a delivery date has been confirmed by the courier as this may result in a delay. If you have not been contacted within the above time frame, please call us on 0203 370 4057.

PALLET DELIVERIES (Palletways)

Please make us aware if you have any access restrictions to your property.

Pallet deliveries are to a kerbside location.
Your property must allow access to 1.7 – 7.5-tonne vehicles.
Our couriers will not be able to maneuver pallets up steep inclines.
Our couriers can only deliver to ground floor locations.
In order to operate SAFE pump truck operations, we can only operate on solid, flat surfaces.
Our drivers are not permitted to enter your property.
Deliveries are an all-day service between 8 am and 7 pm.

SMALL PARCEL DELIVERIES (DPD)

Orders such as taps, showers, and accessories will be delivered by DPD. Delivery time is 4-5 working days. You will receive a text from the couriers with a delivery date. Please make sure you are available to receive the delivery on that date or contact the courier to rearrange. Deliveries are an all-day service between 8 am and 7 pm.

IMPORTANT

We strongly recommend that you do not book any fitters or installers until you have received all of your goods in full.

If you haven't added your contact number to the order please email this across to us as soon as possible. Without this, the delivery driver won't be able to contact you.

Although we thoroughly inspect all products before they leave our distribution centre, we advise you to check over the product(s) for damage once the delivery arrives. Once you sign for the delivery this is an acceptance that you are happy with the product(s).

RETURNS

We recommend you examine the Goods to check that they are as ordered and undamaged within 48 hours from the day after delivery. Please check each item is as ordered and appears in good condition.

You must notify us in writing by email to customerservice@lusso.com to explain your concerns. If we agree with your concerns, we will confirm by email that you may return the goods in their original condition and packaging, which must be sent to us as soon as possible and no later than 14 days.