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FAQs

How Do I Order A Bespoke Design?

To create the bathroom of your dreams using our bespoke design service, please get in touch and let us know more details on your design needs. If you require made to measure bathroom products, we can provide items matching your specifications. For more info on our bespoke service, please send a message through our contact form or speak to one of our expert advisors on 0203 370 4057 or email at info@lussostone.com with details of your bathroom project.

How Can We Offer Such Low Prices?

When you purchase products from Lusso Stone, you are purchasing direct from the manufacturer which is why we are able to offer our high end designs at trade prices. This allows us to provide top quality bathroom products at such lower prices than other retailers. 

Do You Offer A Guarantee On Your Products? 

Yes. There are a number of guarantee options available at Lusso Stone, ensuring your products last for years in your home. Details on our guarantee options can be found here.

Are Your Products Made From Real Stone?

Yes. Each of our stone bathroom products are made from stone resin, which is a solid, non-porous material made up of acrylic resin, quarried lime stone (powder form), epoxy and bauxite. More info on how we make our stone products can be found here.

Do You Have A Showroom I Can Visit? 

At the moment, we do not have a showroom for customers. But if you would like to see our products in more detail, take a look at our project gallery. We have plenty of customer images showcasing exactly what our products look like once installed. You will also find hundreds of customer images on our Instagram if you are looking for design inspiration too. You can also request a sample of the product you wish to purchase too.

How Can I Be Sure The Product Will Fit In My Bathroom? 

We provide sizing info on each of our products. Simply look for the PDF download on the product page. This shows the dimensions of the product. We recommend checking the product will fit in your current bathroom before placing an order. 

I Have A Small Bathroom. Will The Products Still Fit? 

We offer a range of smaller sized products for those with limited space. Look for our mini stone baths and basins for products which have smaller dimensions that still have a luxurious feel. 

How Heavy Are The Stone Baths? I'm Worried It Will Be Too Heavy For My Home.

Details on the weight of our baths can be found on each product page. Be sure to check the weight before purchasing to make sure your floor is capable of bearing the weight of the bath. 

How Long Does Delivery Take?

We offer a number of delivery options at Lusso Stone, so shipping timescales will be dependent on the option you choose and the products you have purchased. Details of delivery dates will be emailed to you once we have confirmed your order. Further details on delivery can be found here.

My Product Has Arrived and Is Damaged. What Should I Do?

We pride ourselves on providing the highest quality when it comes to our products, so we recommend inspecting your product as soon as it is delivered to check for any damages which may have occurred during transit. If you notice that your product is damaged, please let us know via phone (0203 3704057) or email (info@lussostone.com)

Can I Return My Products? 

If you are not fully satisfied with your products, we will be happy to arrange a refund. Please take a look at our Terms and Conditions for further details on returning an item.

Do You Install The Products Too?

We are not a bathroom installation company, a retail supplier only. You will need to source and use a separate fully qualified fitting company. You can also find full installation guides on our product pages, to aid your fitter should he need them. These are located on our product pages, under the PDF tab, allowing you to download detailing fitting instructions. 

When Should I Book My Bathroom Fitting?

We recommend that you wait until your product is delivered and you are happy with your products before booking your bathroom fitter. 

Are Taps Included With The Baths and Basins?

No. We don't include taps with our baths and basins because we want our customers to choose their preferred designs. Our bathroom taps collection features a range of finishes so you can complete your bathroom exactly how you envisioned it. 

Do You Provide Products For Commercial Customers?

Yes. We offer a B2B supply service for those looking for luxurious bathroom fittings to accommodate larger developments, recently a number of 5 star hotels in London including Claridges and the Cannought. Lusso have also provided basins and counter tops installed in restaurants and washrooms too. If you are looking for a quotation for us to supply a luxurious bathroom for your project, please get in touch with one of our expert advisers on 0203 3704057 or email us at info@lussostone.com

What's The Difference Between Stone Baths And Acrylic Baths?

Stone baths have a number of benefits when compared to acrylic. Along with their luxurious appearance, stone baths have the following key facts:-

  • The design and shape is unique to stone, which cannot be replicated with other materials.
  • Stone is an excellent material for heat retention.
  • The baths are made out of solid stone, no hollow cavities within them like a traditional bath.
  • Stone baths are considered more luxurious, have a beautiful high end finish, are more durable with great strength properties.

 

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